Shipping and Return Policy
Shipping and Returns
At USCA we pride ourselves on satisfying our mission to meet our customers' expectations by providing exceptional customer care. We work hard to ensure that we ship quality products in a timely fashion to fulfill our customerís orders. Our return policy guidelines are as follows.
All return items must be in new and unused condition, including the original packaging and tags. You must notify USCA via email within 10 business days after receiving your order. You can return items for an in store credit of 100% of your purchase price (less shipping charges). This does not apply to custom products or items, which are not returnable under any circumstance. In-store credits are valid for up to one (1) year from the date of your purchase. If your order originally qualified for free shipping, then we will withhold up to a $15.00 S&H handling fee (from your in-store credit) to offset labor, materials, & shipping expense. Most return requests will be processed within 3 business days of receipt of the returned product. All returns require email certification from a customer-service agent at firstname.lastname@example.org. Please include your order number within this email. All return shipping costs are the customer's responsibility except in a case where USCA shipped a defective or incorrect item. Customers are responsible for ensuring that return items reach us, so you should use a reputable shipping company and obtain tracking numbers. We are not responsible for items that are shipped back to us, and never reach us.
Certain custom orders and used items are not returnable. A restocking fee of 30%, in addition to shipping costs, will be charged for non-stock items, should you decide to return them.
The following products are not returnable under any circumstance: special order items.Returned products must be in new and unused condition, in the original box with all the documentation, parts and accessories to ensure credit. "New and unused" means saleable condition, not dirty and not washed. We cannot accept returns for an item with any indications that it has been used.
** Health regulations prevent sellers from taking back items that have been used.
If your order arrives at your door damaged, broken or defective, we will at our discretion, either replace the broken parts if possible or ship out a new one completely at our expense. You may be required to retain the damaged item for up to 30 days for inspection by the shipping company.
Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces.
We work hard to make your shopping experience at USCA's Online Marketplace an enjoyable one.
Canceling Your Order
Don't worry! Even after the four hours, our friendly customer service will do all that we can to stop the items from being processed or shipped, but there is no guarantee that we will be able to stop it in time.
We process most orders within 2 business days. Our standard ground delivery service will take 2-10 business days to reach you, depending on where you are located. Sometimes demand exceeds our expectations for a given period. If an item is back ordered, then we will contact you via e-mail to tell you the estimated shipping time of your order. You may then choose to wait, cancel your order, or choose another item.
Note: "Made to order" items may take up to 10-20 days to deliver.
Expedited Shipping: If you need an item by a specific date, then please place your order and type a note in the comments section during your checkout. Please state "Expedited Shipping Required." Please identify the specific date and time by which you must receive the item. Failure to provide this information will delay the process. If you want your item shipped without a price check then please state "Please send-I authorize you to charge my card for expedited shipping." We will send the item to you as requested and we will send it via the most cost effective method so that we can keep your costs down. If we are unable to deliver the item to you by the date requested, then we will send you an email stating so, affording you the opportunity to cancel your order. If you would like to receive a shipping price quote 1st, then please state "Please send price quote for expedited shipping-wait for customer approval."
International Shipping: If the item needs to be shipped outside the US, go ahead and order at our US shipping rate. We'll contact you via e-mail with the difference of cost for shipping to your destination. You'll have the opportunity to accept or decline the order and shipping costs.
Status inquiries: We are an internet-based business, so contacting us via email is always the preferred method; however, if you wish to speak to a representative, then please call us. We have thousands of visitors to our site daily and are focused on giving your orders prompt professional service. Voice mail is checked each business day and most calls are returned no later than 24 hours. Please allow us that amount of time to follow up on your phone call. If your matter is urgent, please state that in the email or phone message along with a brief description of your situation.
Our Shipping Rates
Our shipping rates are based on the amount of your order, as shown in the table below.
Purchase Amount / Shipping Cost
Shipping to Alaska, Hawaii, US Territories and International destinations will be shipped via the most economical carrier and are generally at a higher rate. Please go ahead and place your order and we will contact you if the difference is more than $5 dollars
Please Note: If an item was shipped free and is returned to us, (or part of an order), we will credit the item returned minus up to $15 in shipping. (To cover the cost originally shipping the item to you.)